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What is Enterprise Plus?

Enterprise Plus is a free membership reward program that gives you one point for every qualifying dollar you spend on qualifying Enterprise Plus program rentals, to redeem for free rental days at participating Enterprise locations in North America. The more you rent, the greater the rewards.

Questions:

Who is eligible and how do I join?

Enterprise Plus membership is available to individuals who are at least twenty-one (21) years of age. Members must adhere to rental age requirements, which may vary by Enterprise and Drive AllianceSM participating location.

  • The fastest, easiest way is to visit enterprise.com and click Join Now. Then complete the Create Your Account form, including the creation of an online password.
  • You can also join by calling Loyalty Member Services at 1-866-540-6222, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time or at the time of rental at participating Enterprise locations worldwide.

What are the rewards and benefits?

You can earn Enterprise Plus Points redeemable for free Enterprise rental days in North America¹ on any car, any day with no blackout dates.² And your points won't expire.³ You'll also enjoy faster reservations and rentals, members-only check-in at participating Enterprise locations, a dedicated phone line for each tier level to expedite service, plus special offers when you subscribe to Email Extras.

Members can achieve Silver, Gold or Platinum status based on qualifying Enterprise Plus program rentals and rental days. Here's what it takes to achieve each level and the benefits you receive:

TIER LEVELS Enterprise Plus Silver Gold Platinum
Qualifying rentals or rental days to achieve Silver, Gold and Platinum
Membership is free
6 rentals
12 rentals or 40 days
24 rentals or 85 days
Enterprise Plus Points on qualifying dollars spent
Once your membership is activated, you are eligible to earn points with every qualifying rental, which are redeemable for free rental days.
10% bonus
15% bonus
20% bonus
Free car-class upgrade certificates per programme year
 
One
Two
Four
Drive Alliance
Earn Enterprise Plus Points, upgrades and matching elite status with Enterprise and National.³

How do I make sure I receive all the benefits of the Enterprise Plus program?

To receive all the benefits of the program, you must activate your membership by creating an online password and accepting the new program terms and conditions. Here's how to activate your membership:

  1. Visit enterprise.com.
  2. Create a password.
  3. Accept the program terms and conditions.
  4. Confirm your personal information.

Once your membership is activated, you are eligible to earn points for qualifying Enterprise Plus program rentals with return dates on or after your activation date when you provide your Enterprise Plus member number each time you make a reservation for a qualifying rental. If you log in and book through enterprise.com, your member number will automatically be associated with your reservation. If you have qualifying activity, your points balance will be displayed on your account activity.

What's considered a qualifying dollar?

"Qualifying U.S. dollars (USD) spent" is defined as time and mileage (base rate), paid upgrades, and additional add-ons (such as GPS, ski racks and car racks), less any discounts or credits; and excludes all taxes and surcharges, vehicle license fees, airport-related fees, insurance costs, fuel purchase option, and refueling. Points will be rounded to the nearest USD. For rentals outside the U.S., the currency will be converted into USD based on the exchange rate at time of rental return.

What's a qualifying rental and qualifying rental day?

"Qualifying rentals" are rentals that meet all of the following requirements:

  1. Paid rentals where a Member has paid time and mileage (base) charges for one or more rental days, even if the rental also includes one or more free rental days.
  2. Rentals must be picked up and returned to the same rental location.
  3. Rentals returned to an Enterprise or Drive Alliance location participating in the Enterprise Plus program at the time of the rental return date.
  4. Rental that has a valid Member Number applied to it at time of reservation, regardless of booking channel.

"Qualifying rental days" are paid rental days associated with a qualifying rental.

Which rentals do not qualify to earn points or elite status?

A few rentals are not eligible to earn points and do not count toward elite level status, including replacement rentals or rentals with a travel package. For a complete list of nonqualifying rentals, view Terms & Conditions.

Additionally, rentals at nonparticipating Enterprise and Drive Alliance partner locations are not eligible to earn points and do not count toward elite status.

How long will my membership be valid?

Once you create an online password and accept the program terms and conditions, your Enterprise Plus membership will be valid as long as you maintain your password and a current email address.

I lost my membership card. How do I request a new one?

First Login at enterprise.com; then click on My Account and link to the Request Replacement Membership Card form.

How do I make sure my rentals will count toward an elite tier level?

For Enterprise rentals, you must provide your Enterprise Plus member number each time you make a reservation for a qualifying rental. If you book online, you must first login so your member number will be automatically associated with your reservation. Rentals and rental days will be tracked automatically and reflected in your account activity, accessible via the My Account page.

For National rentals, first confirm within your Emerald Club member profile that your award selection is set to receive Frequent Traveler Credits. Select Enterprise Plus from the first drop-down menu for Frequent Traveler Programs and then enter your Enterprise Plus number in the field directly to the right.

How do I request missing rental activity if I forgot to provide my member number?

You can request credit for missing rental activity up to six months after your rental return date. Missing points will be added for completed qualifying rentals returned on or after the date you activated your membership.

For Enterprise rentals:

  • First login and click on My Account. Then select the Missing Rental Activity form.
  • To complete this form, you must know your Rental Agreement number or Reservation number, along with pickup location and your pickup and return dates.

For National rentals:

  • Please call National Customer Service at 1-800-962-7070 (Monday through Friday, 9 a.m. to 6 p.m. Eastern Time). To expedite your request, please have your Rental Agreement number or Reservation number available, along with your pickup location and pickup and return dates.

Can I share my Enterprise Plus Points with family or friends?

Yes, you may choose to transfer points to a friend or family member who is also an Enterprise Plus member. Then that member can follow the required steps to redeem the points for free Enterprise rental days in North America. To transfer points, login; then click on My Account to access the Transfer Points form.

Will my points expire?

No, not as long as you remain an active renter. Each time you earn one or more points toward a qualifying rental, your points balance will remain intact for the following 36 months. In other words, as long as you earn points for a qualifying rental from Enterprise Plus program rental at least once every 36 months, your points won't expire.

How do I redeem my points for free rental days?

  • Once you have a points balance on your account, login to your account at enterprise.com, and from the home page, click on Redeem Points.
  • Then provide your rental details for your North American rental, such as pickup location, pickup date and return date.
  • Finally, select a car class and book your rental using points for free rental days. It's as simple as that.

How many points does it take to earn a free rental day?

You could redeem for a free rental day with as few as 400 points. The amount of points required will vary based on the rental details you provide. To determine how many points are required for a specific rental, once you have a points balance on your account, login to your account, click on Redeem Points and then enter your rental details.

Are there blackout dates when redeeming free rental days?

No, as long as there is a vehicle available to book on enterprise.com in North America, and you have enough points to apply toward the free rental day, you can redeem points for that rental.

Are all locations and car classes available when redeeming free rental days?

Free rental days may be booked on all car classes at participating Enterprise locations only within the U.S., Canada and Puerto Rico, including airports and neighborhood locations. As long as the car class is available at the specified participating location for the dates requested when booking online at enterprise.com, it will be eligible for free rental day redemption.

Are any Enterprise rentals ineligible for redeeming points?

A few rentals are not eligible to redeem points, including one-way rentals, replacement rentals or rentals with a travel package. Additionally, Enterprise rentals outside of North America are not eligible. For a complete list of nonqualifying rentals, view Terms & Conditions.

Can I redeem points for rentals at Drive Alliance partner locations anywhere?

At this time, points may only be redeemed for Enterprise rentals in North America.

How do I qualify for Silver, Gold or Platinum levels?

Silver, Gold and Platinum tiers are based on qualifying Enterprise Plus program rentals. Gold and Platinum may also be achieved based on qualifying rental days.

There are four levels of recognition. Here's how you qualify and the benefits you earn as you move up each level:

TIER LEVELS Enterprise Plus Silver Gold Platinum
Qualifying rentals or rental days to achieve Silver, Gold and Platinum
Membership is free
6 rentals
12 rentals or 40 days
24 rentals or 85 days
Enterprise Plus Points on qualifying dollars spent
Once your membership is activated, you are eligible to earn points with every qualifying rental, which are redeemable for free rental days.
10% bonus
15% bonus
20% bonus
Free car-class upgrade certificates per programme year
 
One
Two
Four
Drive Alliance
Earn Enterprise Plus Points, upgrades and matching elite status with Enterprise and National.³

Once I qualify for the Silver, Gold or Platinum level, how long will I receive the corresponding benefits?

The elite program year runs from March 1 through the end of February. Once you qualify for an elite level, your status will be valid for the elite program year in which you qualified, plus the following elite program year. For example, if you qualified for an elite level in September 2013, you will enjoy that elite status through February 2015 (i.e., the remainder of the elite program year, plus the entire following elite year).

What is the Drive Alliance?

The Drive Alliance is an industry-first partnership that provides Enterprise, National and Alamo customers with access to an array of services and locations to meet all their car rental needs. There are more than 8,200 Drive Alliance partner locations around the world. If you would like to view a map showing where Drive Alliance partners operate, click here.

Where can I redeem my free rental days? What car classes are available?

Enterprise Plus members can redeem their points for free rental days at participating Enterprise locations in North America. It's easy to see how many points are required for redemption. If you have a point balance you can simply login to your account and click on Redeem Points. Simply follow the redemption path will allow you to select from available cars in the location of your choice.

Are any rentals ineligible for earning points?

A few rentals are not eligible to earn points, including replacement rentals or rentals with a travel package. For a complete list of nonqualifying rentals, view Terms & Conditions.

Are any rentals ineligible for redeeming points?

Enterprise Plus members can redeem their points for free rental days at participating Enterprise locations in North America. A few rentals are not eligible to redeem points, including one-way rentals, replacement rentals or rentals with a travel package. For a complete list of nonqualifying rentals, view Terms & Conditions.

How do I earn points when renting at Enterprise global locations?

In order to ensure your rentals meet all possible qualifications to earn Enterprise Plus points always remember to book your rentals for all Enterprise Rent-A-Car locations through enterprise.com [.ca, .co.uk, .ie, .de, .fr,] and be sure to log in to your Enterprise Plus account prior to booking your reservation. This will ensure your member number is attached to your reservation.

Do my National rentals count toward Enterprise Plus tier status?

Yes, any qualifying National Car Rental transaction that you complete using Enterprise Plus as your preferred Frequent Traveler Earning Partner will count toward your Enterprise Plus tier status. Just be sure to visit your Emerald Club profile and set your award selection to Frequent Traveler Credits. Select Enterprise Plus from the drop down of the first options for Frequent Traveler Programs and enter your Enterprise Plus number in the field directly to the right.

How is Alamo involved in the Drive Alliance?

There are a small number of locations in the U.S. and Canada where Alamo services your Enterprise Rent-A-Car rentals. Be sure to always log in to your Enterprise Plus account before booking your rental through enterprise.com [.ca, .co.uk, .ie, .de, .fr,] and you will be eligible to receive points even though the transaction is completed at the Alamo counter. However, there are a few rentals that are not eligible to earn points, including replacement rentals or rentals with a travel package. For a complete list of nonqualifying rentals, view Terms & Conditions.


¹ Points are not earned on fuel, taxes, surcharges or nonqualifying rentals. Points are earned for qualifying dollars in the U.S., Canada and Puerto Rico. See complete terms and conditions.
² Subject to availability.
³ With at least one qualifying rental with Enterprise during every two-year period.

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